Server Quiz Day 1 Name* First Last Date* RestaurantChianti Il RistoranteForno BistroBoca BistroRestaurant KnowledgeWho is the owner?*Who is the Vice President?*Who is the General Manager?*Who is the Chef?*What are the hours of operation?*What is the phone number?*What is the address?*What is our website?*What are our Sister Restaurants?*What is our corporate philosophy?*What is our mission statement?*Why do our guests dine out?*What is your uniform?*No cell phones means what?*5 ToolsList and Define the 5 Tools of Exemplary Service*What will happen if I use them together?*Steps of ServiceList all seven steps in order:When does the first impression end?Why is it important to communicate well when taking a guests order?What is the difference between suggestive and descriptive selling?How do you work the 5 tools into the steps of service?How long before you check back?*What is a seamless transition?*How do we finish strong?*When does the last impression end?*List the Ten Priorities in order?*Dining Room PresenceWhen I am on the floor who is watching me?*When am I allowed to chew gum?*How do i show a guest to the restroom?*List five examples of proper communication when moving through the restaurant?*Table MaintenanceWhen do you refill a water glass?*When do you refill bread?*How do you ask a guests permission to clear?*When do you offer cheese?*When do you clear?*What needs to be cleared?*Who is served first?*What does fill it or take it mean?*What do you say when you reach in front of a guest?*What are the top four busser priorities and why?*When clearing what is the stacking order?*Define sense of urgency?*What is full hands in, full hands out?*Building ValueList ten examples of how you can build value:*What are we looking to create at every moment for the guest?*What is rapport and how can I build it?*What is empathy?*What question should I ask myself in order to self analyze my performance?*HostHow do we make a strong first impression?*Why is the last impression important?*How do you answer the phone?*If a guest wants to move to another table what should you do?*What is OpenTable?*If a guest inquires about hosting a private event what information should you give them?*What reservations require a credit card?*
